Elements and Performance Criteria
- Demonstrate an understanding of legislation and common law relevant to work role
- Demonstrate in all work, an understanding of the legal responsibilities and obligations of the work role
- Demonstrate key statutory and regulatory requirements relevant to the work role
- Fulfil duty of care responsibilities in the course of practice
- Accept responsibility for own actions
- Maintain confidentiality
- Where possible, seek the agreement of the client prior to providing services
- Follow identified policies and practices
- Perform work within identified policies, protocols and procedures
- Contribute to the review and development of policies and protocols as appropriate
- Work within position specifications and role responsibilities
- Seek clarification when unsure of scope of practice as defined by position description or specific work role requirements
- Seek clarification of unclear instructions
- Work ethically
- Protect the rights of the client when delivering services
- Use effective problem solving techniques when exposed to competing value systems
- Ensure services are available to all clients regardless of personal values, beliefs, attitudes and culture
- Recognise potential ethical issues and ethical dilemmas in the workplace and discuss with an appropriate person
- Recognise unethical conduct and report to an appropriate person
- Work within boundaries applicable to work role
- Demonstrate effective application of guidelines and legal requirements relating to disclosure and confidentiality
- Demonstrate awareness of own personal values and attitudes and take into account to ensure non-judgemental practice
- Recognise, avoid and/or address any conflict of interest
- Recognise and respond when client rights and interests are not being protected
- Support the client and/or their advocate/s to identify and express their concerns
- Refer client and/or their advocate/s to advocacy services if appropriate
- Follow identified policy and protocols when managing a complaint
- Recognise witnessed signs consistent with financial, physical, emotional, sexual abuse and neglect of the client and report to an appropriate person as required
- Recognise and respond to cultural/linguistic religious diversity, for example providing interpreters where necessary